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Service & Warranty
ICI prefers to include a prepaid 3-year service and warranty program with each CoilCool sold. The service plan, carried out by trained service personnel, includes three scheduled site visits per season:
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Spring startup: Close supply line drain valves, re-connect supply lines, place drain plugs in reservoirs, turn on main water supply, fill reservoirs, reposition, plug in, and activate pumps, check for leaks, reset bleed valves, verify proper controls operation, complete service checklist.
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Mid-summer check: Check operation, clean bleed filters, check bleed rates, check media water distribution, wash down reservoirs if necessary, complete service checklist.
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Fall Shutdown: Remove media and pressure wash if necessary, clean water feed pipe, drain and clean reservoir as necessary, unplug, disconnect and tilt pumps to drain, “blow-down” coil return line, shut off main water supply, open supply line drains, complete service checklist.
Within the 3-year warranty period, ICI will replace any defective components at no charge to the customer. As a “wear component” the evaporative media will be replaced if necessary at a pro-rated charge based on a 5 year expected life. The warranty does not cover:
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Damage to pumps if the water supply has been interrupted by a customer’s agent, or
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Failure of the evaporative media if a customer’s agent has reduced the required bleed flow rate.
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SCHEMATIC COMPONENTS PERFORMANCE SUPPORT ECONOMICS